Return or exchange policy 

If you are NOT satisfied with your purchase for the following reasons,- Wrong items being delivered- Items received are not in good conditionwe will gladly accept returns of packages within 30 days of the order date and issue a full refund. All we ask is that the product is...

- not used

- in the same condition you received it

- in the original box and / or packaging 

Return or exchange procedures 

Please request for return or exchange by emailing us at elise.youngpharmacy@yahoo.com as soon as possible once the order is received. 

You have to include the following details in the email:

- Order no:

- Contact no:

- Product to return or exchange:

- Reason for return or exchange (so that we can improve!): 

Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. 

To exchange item, please let us know the item you like to have in exchanged. 

In most cases, you will need to bear the shipping charges for returning the item to us.

However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense. 

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.

Just don't forget that before you ship anything back to us, please email us at elise.youngpharmacy@yahoo.com first so that we can provide you with complete return instructions.

In order for us to be able to send the stock to you, your total minimum order have to be RM30 and above.

Thank you.